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Privacy Policy

This Privacy Policy outlines the practices of EastWest Physiotherapy regarding the collection, use, and sharing of information obtained through our website. This policy applies exclusively to data collected via this site.

Information Collection, Use, and Sharing

We will use your information solely to respond to your inquiries or requests. We do not share your information with any third parties outside our organization. Unless you request otherwise, we may contact you via email in the future to inform you about special offers, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You have the right to opt out of future communications from us at any time. You can exercise the following rights at any time by contacting us via the email address or phone number provided on our website:

  • Request to see what data we have about you, if any.
  • Request corrections to any data we have about you.
  • Request the deletion of any data we have about you.
  • Express any concerns you have about our use of your data.

Security

We take your privacy seriously and implement various measures to protect your information. When you submit sensitive data via our website, both online and offline protections are in place.

Sensitive information, such as credit card details, is encrypted and securely transmitted to us. You can verify the security of your connection by checking for a closed lock icon in your web browser or ensuring the web address begins with “https.”

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who require access to perform specific tasks (e.g., billing, customer service) are granted access to personally identifiable information. The computers and servers where this information is stored are maintained in a secure environment.

Updates

Our Privacy Policy may be updated periodically. Any changes will be posted on this page.

If you believe we are not adhering to this Privacy Policy, please contact us immediately at info@eastwestphysiotherapy.com.

Moving Forward Together

See the difference our personalized physiotherapy makes.

Mike has been a lifesaver with my pickleball knee injury! He always make me feel supported and motivated, and the progress has been amazing. Avi’s massage treatments are next level too! Couldn’t ask for a better team

- Jenny Bui

Mike and team run such a great operation here at EastWest Physiotherapy. You can tell that Mike truly cares about his work and his clients. I’ve been here to “fix” my tennis elbow as well as random strains after long runs and I come back feeling stronger. Thank you so much!

- Steven Ngo

Elizabeth is an amazing physiotherapist and has helped me recover quickly from a number of hip, back and neck issues over the years. Her mix of conventional physiotherapy techniques and exercises, along with acupuncture and cupping, have greatly contributed to an improvement in my health.

- Amanda K

Elizabeth is very knowledgeable in Western physiotherapy and traditional Chinese healing techniques. She uses the combination of both to help me with my migraines and muscle pain. It has been effective and life-changing. She is also an empathetic listener and it means a lot to me as a regular client. I highly recommend her!

- Trina Tam

I’ve been seeing Elizabeth for a couple of months now to rehabilitate some old running injuries and she has been nothing but kind, patient, and persistent. Going from a physio practice where my appointment time is shared with multiple patients to 1:1 treatment has been night and day. The variety of techniques she uses has been super effective, along with strengthening/maintenance recommendations. I was referred to her by family members and plan on recommending anyone else I know to go see her!

- Katherine