Terms & Conditions
Assessment and Treatment
You’ll always be assessed by a Registered Physiotherapist or a Registered Massage Therapist. Our Physiotherapists are registered with the College of Physical Therapists of BC, and our Massage Therapists with the College of Massage Therapists of BC. After your assessment, the clinician will explain their findings and propose treatment if appropriate, detailing what’s involved and any risks. You have the right to decline any treatment without prejudice.
Assessments and treatments are conducted one-on-one (unless otherwise agreed) in the privacy of our treatment rooms.
Booking Appointments
Appointments can be booked online at eastwestphysiotherapy.janeapp.com or by phone at 604-398-2936.
Private Health Insurance Claims
EastWest Physiotherapy is registered with major insurance companies and can invoice them directly. However, please note that you are ultimately responsible for settling your account, including any shortfall from the insurance claim. Late cancellations or non-attendance will be charged directly to you, respecting our therapists’ time and availability for other clients.
Before starting treatment, please confirm with your insurance company:
- That your condition is covered for physiotherapy.
- The specific details of your coverage.
Cancellation Policy
We require 24-hours’ notice for any cancellations. If you need to cancel or reschedule, please contact us at least 24 hours in advance by phone, text at 604-398-2936, or email at info@eastwestphysiotherapy. Failure to provide adequate notice will result in a cancellation charge equal to the full cost of your appointment.
Payment Terms
For private-paying clients, payment for initial consultations is due after treatment. For all other treatments, payment is required at the time of treatment or within 7 days of the invoice date. Accepted payment methods are listed on our invoices.
Insurance & Regulation
EastWest Physiotherapy holds professional indemnity insurance for all treatments. Our Physiotherapists are registered with the College of Physical Therapists of BC, and our Massage Therapists are registered with the College of Massage Therapists of BC.
Consent
Clients must provide consent for assessment and treatment. We expect clients to treat our clinicians with respect. Aggressive or abusive behavior will not be tolerated.
Additional consent will be required for any audio/video recording or the circulation of reports to other professionals.
Medical Disclaimer (for Information and YouTube Videos)
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